Cancellation Policy and Booking Conditions

Booking Process
To secure a reservation we require your credit card details. Full payment will be charged to your credit card 90 days prior to departure for multi day walks and 24 hours prior to departure for Day Walks.

Children's prices apply to those 10-15 years inclusive.We do not take children under 10 years of age on our guided walks. If you are over 70 years, please consult your doctor to check your physical fitness. We suggest you take out comprehensive travel insurance. This normal precaution does not reflect any likelihood of accident, injury or loss during your guided walk.

For those walkers who have booked the helicopter fly back option, please note flights are weather dependant. We will therefore be unable to confirm your flight until the morning of departure. Payment will be required by credit card or cash at Mitre Peak Lodge once your flight departure has been confirmed.

If you book any of our multiday guided walks, please inform us of where you are staying in Queenstown or Te Anau the night prior to your departure and if you have any specialised dietary requirements.

The operators reserve the right to alter, amend or cancel any trip should weather or any other circumstance necessitate this. Once the walk has departed from Queenstown (or Mt Cook/Te Anau), no portion of the package payment is refundable in the event of an individual or group being unable to proceed further on the track, for whatever reason.

Milford Track Guided Walk, Routeburn Guided Walk and Alpine Guides Mt Cook make all arrangements for these tours on the condition that it shall not be liable for any sickness, injury, damage, loss, accident, delay or irregularity which may be occasioned, either directly or indirectly, by reason of any defect in any vehicle, vessel or aircraft, by weather, by any other cause, or through acts of default of a company or person engaged in conveying the passengers, or in carrying out arrangements for these tours.

Cancellations - Multi Day Walks
All cancellations must be made in writing. Cancellation fees are charged on the following basis per person:
Outside 90 days from date of walk departure:          NZ$100 per person
Between 89-60 days from date of walk departure:   NZ$200 per person
Between 59-21 days from date of walk departure:   50% of full fare
Within 21 days of date of walk departure:                  100% of full fare             
These fees are non negotiable, we strongly recommend that you take out travel insurance.

Cancellations - Day Walks
All cancellations must be made in writing. Cancellation fees are charged on the following basis per person:
Outside 24 hours prior to walk departure:                  No fee
Inside 24 hours prior to walk departure:                     100% of full fare
These fees are non negotiable, we strongly recommend that you take out travel insurance.